- BUILD YOUR OWN
- XBOX ONE
- PLAYSTATION 4
- GIFT CARDS
This website is owned and operated by:
Pro Gaming Ltd
10 Cynthia Court
Company registration number: 7467565
VAT number: GB108728310
1) We offer a 14 Day money back guarantee on all products (beginning on the day in which you receive your goods). During this time, if you are unhappy with your item you can return it for a full refund, but we must be notified within this time period.
2) All controllers come with a 6 month warranty. In the unlikely event that a defect occurs within this timeframe, you may return it for repair or replacement. You MUST contact us prior to returning any item, so we can provide you with an RMA number and returns form.
3) Any returned item will be replaced within 24 hours of it arriving back out our premises.
4) If the returned item arrives damaged or in un-satisfactory condition, an exchange cannot be offered and if the item cannot be repaired, a small charge will apply.
5) All controllers are made to order within 24 hours of purchase, although this may take slightly longer during busy periods. You will be informed if this is the case.
6) We will not repair or modify a controller that has already been opened by another person or company.
7) Warranty does not include damage caused by human error. For example if you have purchased a controller and the analogue stick has malfunctioned due to excessive wear or an accidental drop, this would not be covered under warranty. Please contact us for a repair quote if you have accidentally damaged the controller.
8) In the event that the item you received is not how you requested, please contact us within 24 hours so we can rectify the issue as soon as possible.
9) All prices are fully inclusive of VAT (Value Added Tax)
10) We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.